Guest Service Policy

The hotel handles booking requests and table reservations directly through the reservations desk rather than through a shipping or delivery workflow.

Response times may vary depending on room availability, lounge demand, and operating hours, especially where guest details need clarification before confirmation.

Reservation follow-up begins only after the request details have been received and reviewed. The hotel may contact the guest by email or phone to confirm availability, arrival timing, or lounge arrangements.

Guests should monitor the contact details submitted with the reservation so follow-up and confirmation can be completed without delay.

If submitted reservation details are incomplete, unreachable, or inaccurate, confirmation may be delayed until the guest provides the correct information.

The hotel may contact the guest using the submitted details to resolve stay-date conflicts, arrival questions, seating limitations, or other service issues.

Room rates, reservation timing, and lounge arrangements may change before final confirmation if availability, capacity, or guest requirements change.

Guests should review the final reservation details shared by the hotel before relying on any unconfirmed booking request.