Reservation Changes & Refunds

Guests should review reservation details promptly and contact the hotel as soon as possible if a booking request, stay window, or table request needs to be changed or cancelled.

Website-based cancellation may be available only while the request remains in a status that still allows guest-side cancellation.

If a confirmed reservation contains a verified error or a stay cannot proceed because of an operational issue, the hotel may review the booking and determine an appropriate remedy, such as a corrected reservation, date adjustment, or refund review where applicable.

Guests may be asked to provide reservation details or a short description of the issue so the team can review the request properly.

Refund eligibility may depend on whether the reservation was confirmed, whether the guest cancelled within the relevant notice period, and whether any reserved services were already committed or consumed.

The hotel may decline refund requests where the reservation terms, timing, or available facts do not support a responsible refund outcome.

Approved refund outcomes may depend on the original payment method, the reservation terms agreed with the hotel, and any relevant payment provider processing timeline.

Guests should contact the hotel if an expected cancellation or refund update has not been received within a reasonable operational period.